Refund & Return Policy

Thank you for shopping with Vivalive.

We want our customers to have a smooth shopping experience. Please read our refund and return policy carefully.

Customers may request a return within 7 days of receiving the product if:

- The product is damaged during delivery.
- The wrong product is delivered.
- The product is defective upon arrival.

To request a return, please contact our support team with your order details and product photos.

Once the returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be processed to the original payment method within 5–7 business days.

The following items are not eligible for return or refund:

Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

For any return or refund-related queries, please contact us through our Contact Us page.

Thank you for choosing Vivalive.

Biswas Enterprise

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